Order Cancellation Policy – Sanwariya Rugs

 

Effective Date: April 2025

At Sanwariya Rugs, we strive to provide a smooth and transparent shopping experience. We understand that plans can change, and you may need to cancel your order. Below are the details of our cancellation policy.

 

How to Cancel Your Order

To cancel your order, simply email us at shop@sanwariyarugs.com with the following information:

• Full Name
  
  

• Order Number
  
  

• Reason for Cancellation (optional)
  
  

Cancellations are only accepted before the order has been dispatched.

 

Refund Timeline

Once your cancellation is approved:

• A full refund will be initiated to your original payment method.
  
  

• Refunds are processed within 48 business hours.
  
  

• Depending on your bank or payment gateway, it may take 3–7 business days for the amount to reflect in your account.
  
  

Custom Order Cancellations

Please note that custom-made or personalized items cannot be canceled once the order has been placed, as they are specially crafted to your specifications.

 

Order Cancellation by Sanwariya Rugs

We reserve the right to cancel any order under the following circumstances:

• Payment failure or incomplete transaction
  
  

• Inaccurate or unverifiable shipping details
  
  

• Product unavailability
  
  

• Events beyond our control (natural disasters, courier disruptions, etc.)
  
  

In such cases, customers will be notified promptly, and a full refund will be issued.

 

Need Help?

For any questions or support regarding your order, please contact us at:
📧 shop@sanwariyarugs.com