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Return, Refund & Cancellation Policy

At Sanwariya Rugs, customer satisfaction is at the core of everything we do. If you are not completely happy with your purchase, we offer a hassle-free return and cancellation policy to ensure your experience remains smooth and secure.

 

Return Policy

You may return your unused, undamaged rug within 30 days of delivery if you are not satisfied with your purchase from Sanwariya Creation.

Return Eligibility:

  • Product must be in original, unused, and unwashed condition.

  • Original packaging should be intact.

  • Return request must be submitted within 30 days of receiving the order.

To initiate a return, email us at shop@sanwariyarugs.com with your order number and reason for return. Once approved, we will guide you through the next steps.

 

Return Shipping & Refund Conditions

 

We provide a prepaid return shipping label if:

  • You receive a damaged or defective item.

  • You receive an incorrect product.

Buyer bears return shipping cost if:

  • You change your mind.

  • You are not satisfied with the product for personal reasons.

Full refunds will be issued if:

  • The product was not delivered.

  • The product was lost in transit.

Refunds are processed within 48 business hours of receiving and inspecting the returned item and are credited via the original payment method.

 

Exchange Policy

You can request an exchange within 30 days of delivery for eligible products.
 To initiate an exchange, contact us at shop@sanwariyarugs.com with your order number and the product you’d like to exchange.

 

Custom Orders

Please note that custom or made-to-order rugs are non-returnable, non-refundable, and non-cancellable once the order is placed.

 

Order Cancellation Policy

Orders can be canceled before they are shipped.
 To request a cancellation, email us at shop@sanwariyarugs.com with your order number.

  • Once the cancellation is confirmed, a full refund will be processed within 48 business hours to your original payment method.

  • Custom orders cannot be canceled once confirmed.

 

Color & Description Disclaimer

We take great care to represent our products accurately. However, due to:

  • Natural variations in handmade rugs

  • Differences in screen resolution, device settings, and lighting conditions

There may be slight differences in color or texture. These are not considered defects and are inherent in handcrafted items.

 

Return Shipping Address

Once your return request is approved, you may ship the item to:

Sanwariya Creation
 A-4-A, Model Town
 Agra Road, Jaipur – 302031
 Rajasthan, India

 

Need Assistance?

For any queries or support regarding returns, exchanges, or cancellations, please reach out to our customer service at shop@sanwariyarugs.com.

 

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